tisdt_shot01.jpg
11 Smaply Journey Map.png
04 ExperienceFellow Raw Data.png
Bildschirmfoto 2015-04-28 um 14.43.43.png
tisdt_shot01.jpg

TiSDT


#TiSDT
This is Service Design Thinking

An award-winning book on service design Marc published with Jakob in 2010. Available as hardcopy (beautiful), paperback (useful), and ebook (ugly). Translated into 7 languages. More than 70.000 copies sold.

Go to tisdt.com

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TiSDT


#TiSDT
This is Service Design Thinking

An award-winning book on service design Marc published with Jakob in 2010. Available as hardcopy (beautiful), paperback (useful), and ebook (ugly). Translated into 7 languages. More than 70.000 copies sold.

Go to tisdt.com

11 Smaply Journey Map.png

Smaply


#smaply
Visualize customer experiences.

A web-based software to create customer journey maps, stakeholder maps and personas. Marc's first start-up co-founded with Jakob and Klaus.

Go to smaply.com

Smaply


#smaply
Visualize customer experiences.

A web-based software to create customer journey maps, stakeholder maps and personas. Marc's first start-up co-founded with Jakob and Klaus.

Go to smaply.com

04 ExperienceFellow Raw Data.png

ExpFellow


#ExperienceFellow
Research customer experiences.

A combination of smartphone apps and web-based software to research customer experiences of the entire customer journey across all online and offline channels. Marc's second start-up co-founded with Jakob.

Go to experiencefellow.com

ExpFellow


#ExperienceFellow
Research customer experiences.

A combination of smartphone apps and web-based software to research customer experiences of the entire customer journey across all online and offline channels. Marc's second start-up co-founded with Jakob.

Go to experiencefellow.com

Bildschirmfoto 2015-04-28 um 14.43.43.png

MrThinkr


#MrThinkr
tools & toys for design thinkers.

mr. thinkr offers workshop ready-mades to make your daily work easier and more professional. We love pen and paper and early prototyping. A spin-off from smaply.

Go to mrthinkr.com

MrThinkr


#MrThinkr
tools & toys for design thinkers.

mr. thinkr offers workshop ready-mades to make your daily work easier and more professional. We love pen and paper and early prototyping. A spin-off from smaply.

Go to mrthinkr.com